INFORMATION

Saturday, June 14
12:00–20:00 – Wristband pickup at Onkel Dannys Plads

Sunday, June 15
12:00–20:00 – Wristband pickup at Onkel Dannys Plads

Monday, June 16
14:00–20:00 – Wristband pickup at Onkel Dannys Plads

Tuesday, June 17
14:00–20:00 – Wristband pickup at Onkel Dannys Plads
14:00 – COPENHELL Parking opens
14:00 – Bicycle parking opens
16:00 – COPENHELL Camping Sønder Hoved/Kløverparken opens

Wednesday, June 18
12:00–01:00 – Festival site open
12:00–22:00 – COPENHELL Con opens
11:00–01:15 – Outer cloakrooms open

Thursday, June 19
12:00–01:00 – Festival site open
12:00–22:00 – COPENHELL Con open
11:00–01:15 – Outer cloakrooms open

Friday, June 20
12:00–02:00 – Festival site open
12:00–22:00 – COPENHELL Con open
11:00–02:15 – Outer cloakrooms open

Saturday, June 21
12:00–03:00 – Festival site open
12:00–22:00 – COPENHELL Con open
11:00–03:15 – Outer cloakrooms open

Sunday, June 22
12:00 – COPENHELL Camping Sønder Hoved/Kløverparken closes
12:00 – Bicycle parking closes
13:00 – COPENHELL Parking closes

Come to Onkel Dannys Plads in Copenhagen in the days leading up to COPENHELL and get your festival wristband!

Following tradition, COPENHELL will be hosting pre-events on all four days leading up to this year’s festival, from June 14 to June 17. Here, all festival wristbands will be issued – including for volunteers! – and there will be opportunities to buy brand-new COPENHELL merchandise, soak up the great festival atmosphere and, of course, bang your head to heavy music!

Saturday, June 14:

Opening hours – 12:00–20:00
Bands:
16:00 – Users
18:00 – Blodmåne

Sunday, June 15:

Opening hours – 12:00–20:00
Bands:
16:00 – Dying Hydra
18:00 – Fatal Image

Monday, June 16:

Opening hours – 14:00–20:00
Band:
17:00 – W’t’M

Tuesday, June 17:
Opening hours – 14:00–20:00
Band:
17:00 – Hudsult

We recommend that all festival guests come and get their wristbands before the festival, as this will greatly reduce waiting times at the entrance starting Wednesday, June 18.

NOTE: Goodie bags for R.I.P. guests will also be handed out at Onkel Dannys Plads.
 

There are several ways to get to COPENHELL from central Copenhagen. We recommend that you choose either your bike, use public transportation or walk. 

Likewise, we recommend that you don’t leave the festival site around midnight, right after the last band on the main stage is done. More music and entertainment will be available on the festival site after this, and it is way easier for everyone to leave the area when the traffic pressure has eased off. So stay a little longer – and get home much easier!

 

ON BIKE (AND SCOOTER)

Follow Refshalevej toward the festival site, and keep an eye out for the the sign on your right at the entrance to the big bicycle parking lot at Refshalevej 114. All bikes must be parked at the festival’s bicycle parking lot, as we reserve the right to remove all bikes that are left outside the bicycle parking lot if they obstruct the audience, our neighbours or our staff, or if they have to be removed for other reasons. The bicycle parking lot is situated only a few minutes’ walk away from the entrance to the festival site, so there is absolutely nothing to gain from attempting to parking your bike closer to the action.

You park your bike at your own risk, and the bicycle parking lot is not monitored. We recommend that you take a photo upon arrival showing the placement of your bike, which will make it a bit easier for you to find it again when you go back home. 

We ask all bicyclists to be extremely considerate towards both pedestrians and other driving traffic on Refshalevej. You will help both us and everyone else if you stick to the right side of the road so buses and our production transport can get back and forth unhindered.

Furthermore, we ask all those who arrive by scooters that they park them in the bicycle parking area and not closer to the festival site or along the road. The more time we have to spend removing them from areas where they don’t belong, the less time we have to help traffic flow as freely as possible.

We ask bike taxis to turn off their music when they pass residential areas on Refshaleøen.

BICYCLE SERVICE STATION

Swapfiets will set up and operate a bicycle service station at COPENHELL's bike parking area between approximately 11:30 and 16:30 on all four festival days. Here, they offer festival guests their completely free ’Repair Scope’ service, including patching flat tires, adjusting chains, fixing gears and checking brakes if needed. Their mechanics can also diagnose more serious issues and advise cyclists if the bike needs to be sent to a workshop.

 

WITH PUBLIC TRANSPORTATION

Movia offers several different options for getting from central Copenhagen to the festival.

Bus 2A: Follows its regular schedule from Copenhagen Central Station via Christianshavns Torv to its final stop on Refshalevej, just a few hundred meters from the entrance to COPENHELL.

Extra Buses (Line 666): Run back and forth between Copenhagen Central Station, via Christianshavns Torv, to the stop at the festival and back again when you're heading home. Please note that Line 666 departs from its stop at the Central Station in front of Tivoli on June 18, 19, and 20. On Saturday, June 21, the bus instead departs from Tietgensbroen (south side).

Please keep in mind that you will need to pay for transportation with the 666 extra buses, which are not to be confused with COPENHELL's own shuttle buses between the festival site and COPENHELL Parking/Camping at Kløverparken, which are available for free to those who camp and/or park their vehicles here.

Harbour Buses: Operate with additional departures between the city and COPENHELL (near COPENHELL Camping at Sønder Hoved, just a few minutes’ walk from the festival grounds). Check the ferry schedules on Rejseplanen. Note that no more than 80 passengers are allowed on board the harbour buses at any time.

Plan your journey at www.rejseplanen.dk. Please note that it will be easiest to find a seat if departing from the Central Station during peak periods (typically mid-afternoon), where buses fill up quickly and therefore might not pick up passengers at Christianshavns Torv.

"Rejsekortet" can be used as usual.

 

ON FOOT

You can walk to COPENHELL from Christianshavn by Prinsessegade -> Danneskiold-Samsøes Allé -> Kongebrovej -> Refshalevej. Alternatively, you can walk from Nyhavn by Inderhavnsbroen -> Danneskiold-Samsøes Allé -> Kongebrovej -> Refshalevej.

Please note, that you can take a shortcut through Krudtløbsvej at the curve on Kongebrovej. This is a private area, and we request that everyone who chooses this route respects COPENHELL’s neighbours in this area: Avoid making noise when you move through the area – particularly when you go home from the festival late at night. Our neightbours have been listening to us all day and most of the night, and they really need their sleep.

Also avoid leaving any kinds of garbage in the local residents’ gardens and areas, and remember to use urinals and toilets on the way if nature calls. Nobody likes waking up to a mess and unpleasant smells the next morning – so please help us make our neighbours’ lives easier.

IMPORTANT: We ask all festival guests that leave the festival on foot at night to keep to the side of the road in order to ensure free passage for buses and our production transport. Therefore: Avoid walking in big groups in the middle of Refshalevej – both because of the transport that needs to get through and for your own security!

 

BY CAR

We recommend that COPENHELL’s guests leave the car at home and arrive at the festival by other means of transportation – but at the same time, we understand that some of you will have to use it.

As a rule of thumb, you are not allowed to drive a car closer to the festival site than the crossing at Refshalevej and Forlandet or the one at Forlandet and Vindmøllevej. All drivers of motorized vehicles who have no business in the area will be denied access and asked to turn around their vehicle.

 

IMPORTANT – DROP-OFF AND PICK-UP OF PEOPLE BY CAR

All drop-offs and pick-ups of people going to and from COPENHELL must be done in our Pick-up/Drop-off Zone outside COPENHELL’s parking lot on Vindmøllevej. We ask all pedestrians to follow the walking path from the parking lot south around Margretheholmen toward the festival area (follow the signs), so we can keep pedestrian traffic as far away as possible from Refshalevej, which will be very busy in the festival period.

Drop-off of camping guests and camping equipment for COPENHELL Camping Sønder Hoved used to take place in the ‘triangle’ across the disability parking lot at Refshalevej 147. This area will not be available this year, however, as the triangle area has been closed off. Instead, we ask camping guests to drive further into the area – to the crossing at the end of Refshalevej next to the bus turning area and to the left to the area aroind Refshalevej 150, where there will be pace to drop off persons and equipment before leaving the area again. 

Please take care to place your vehicle off to the side of the road during drop-off and pick-up, and avoid disrupting our production transport and other traffic in the area. Also remember to the leave the area again quickly. Avoid leaving your car, as supervision of the public parking areas around COPENHELL will be intensified during the festival.

 

 

 

 

Everyone is welcome at COPENHELL – also those with limited mobility or mental health challenges.

If you are a wheelchair user or have special needs, you’ll find useful information on this page about COPENHELL’s efforts to help you towards the best possible festival experience.

If you have any questions not answered here, please don’t hesitate to contact us at info@copenhell.dk. This also applies if you have suggestions on how we can improve your experience and that of others at COPENHELL.

 

ACCESSIBILITY

COPENHELL takes place on a decommissioned shipyard and in a wooded area at Refshaleøen in Copenhagen. As such, access in certain places may be limited for wheelchair users and guests with mobility impairments. We strive to make the festival grounds as accessible as possible, but some challenges may occur due to surfaces, transitions etc.

We recommend that wheelchair users and guests with mobility challenges check our Wheelchair Map to see the optimal routes for navigating the festival site.

 

TICKETS AND COMPANIONS

Wheelchair users and individuals with invisible or other disabilities can purchase tickets for COPENHELL via Ticketmaster.

A ticket for a wheelchair user includes one companion, provided a valid companion card from the Danish Disability Organizations (or equivalent from another country) is presented when wristbands are issued either before or during COPENHELL.

Wheelchair users may bring one companion per festival day, unless otherwise agreed in advance.

Tickets for individuals with other disabilities also include one companion under the same conditions. If you do not have a valid companion card, we reserve the right to refer you to purchase a regular festival ticket, which does not allow a companion.

People with other disabilities may bring one companion per day, unless otherwise agreed. It is possible to apply for an exemption to bring different companions on different festival days. This requires prior approval, which you can request by contacting info@copenhell.dk.

Please note: This exemption must be obtained before the festival, as we cannot guarantee approval on-site.

Parents/guardians of children with disabilities attending on a child’s ticket and in need of a companion must also contact info@copenhell.dk to request an exemption.

 

ENTRY

Festival guests with any type of disability can use the left-hand line at the entrance to COPENHELL. Our security staff will be ready to assist and ensure that your entry is as smooth and easy as possible.

We understand that physical searches can be overwhelming or uncomfortable for some people. Please inform staff at the entrance if you need special consideration – we’ll do our best to accommodate you as you make your way into hell!

 

TOILET FACILITIES

There are three toilet areas on the festival site – between the Helvíti and Pandæmonium stages, to the right of B&W Hallen (Ulven), and in the entrance area – each one with a disability toilet featuring grab bars, accessible fixtures, a washbasin, toilet and a Traverse lift.There is also a disability toilet at COPENHELL Camping Sønder Hoved with the same facilities. All disability toilets have wheelchair ramps.

All disability toilets are locked with a code to prevent misuse. Guests with companion cards can visit the festival’s Info Booth in the entrance area to get the code.

 

TRANSPORT, PARKING & FLEXTRAFIK

COPENHELL’s disability parking is located at Refshalevej 147, close to the festival entrance. Guests with a valid parking permit from the Danish Disability Organizations (or equivalent from other countries) and a parking ticket purchased via COPENHELL will be allowed to drive through and park in this area. Festival guests with a disability ticket have received detailed information. Please note: We have very limited accessible parking available.

Flextrafik users should provide Refshalevej 147 as the destination address. Flextrafik vehicles are permitted to stop in the parking lot for drop-off, pick-up, turning, and exit.

 

ASSISTIVE DEVICES & STORAGE

There are generally no restrictions on which assistive devices can be brought to COPENHELL. In the Info Booth at the festival entrance, there is limited capacity for charging electric aids (e.g., wheelchairs or scooters) and cold storage of medication or similar items (at your own risk).

If you have a disability or condition that requires a special diet not available at food vendors on-site, please email info@copenhell.dk to request permission to bring your own food for personal use.

 

WHEELCHAIR PLATFORMS

There are platforms in front of all four festival stages for wheelchair users or those with special needs. Refer to the festival map for their locations.

Only persons with a valid companion card from the Danish Disability Organizations may access these platforms. Companions may also be present if necessary. We kindly ask that only those who genuinely need to use the platforms do so, as space is limited.

In front of each platform, you will find standing areas for companions to improve communication between guests in wheelchairs and their companions during concerts – these are accessible via the ramp to the platform.

 

SAFE & SOUND

Safe & Sound is COPENHELL’s initiative to create a safer and more secure environment for all guests. Through Safe & Sound, we dedicate trained and visible staff to help guests in urgent need – whether they are overwhelmed by the crowds or experiencing severe psychological challenges during the festival.

Our team will be present in a designated tent on the festival site daily from 12:00 to 01:00. We are ready to provide emergency mental health support. Stop by if you have had a distressing experience and need to talk to someone away from the noise and crowds.

We also encourage everyone to approach our Dialogue Team if they witness or experience unwanted behavior at the festival.

Safe & Sound is not a long-term treatment space, but a service for urgent psychological needs. Our competent team of volunteers has the right professional background and is ready to listen with open ears, minds, hearts – and patience.

Let’s stand together behind a festival focused on safety and mutual care – and remember, it’s always okay notto be okay.

You will find us next to the First Aid station at the festival entrance area (diagonally across from the Info Booth and R.I.P. entrance) or on the festival grounds – we will be wearing pink vests with "Safe & Sound" written on them.

We wish everyone an amazing festival!

 

Parking during  COPENHELL 2025 is available at the festival’s designated parking area at Kløverparken at Raffinaderivej 14, 2300 Copenhagen S.

The parking lot opens on Tuesday, June 18 at 14:00 and closes again on Sunday, June 23 at 13:00. All vehicles must be removed by closing time.

The parking area is open 24 hours a day, during the entire period.

Upon arrival, show your digital parking ticket to receive a wristband. This wristband must be attached to your vehicle’s steering wheel and must be shown when entering and exiting the parking area.

Security staff will be present at the parking entrance around the clock, but vehicles are parked at the owner's own risk.

For safety reasons, overnight stays in vehicles are not permitted.

If you plan to park a vehicle that exceeds the size of a standard parking space (2.3 x 5 meters), you must purchase additional spaces to match the vehicle’s dimensions.

Festival guests parking at COPENHELL PARKING KLØVERPARKEN can take shuttle buses directly to the festival site.

Buses will run daily from 11:00 to 19:00 and again from 23:30 until half an hour after the festival closes.

Buy your parking ticket here.

There is no COPENHELL without you, and we always strive give you the best possible festival experience in the best possible setting – also mentally. That’s why Safe & Sound is once again an important part of COPENHELL.

Safe & Sound is COPENHELL’s initiative to create a safer and more secure festival experience for our guests. Through Safe & Sound, we dedicate trained and visible staff solely to assist festival guests who are in acute need of aid – those who have been overwhelmed by the crowd or who are experiencing serious psychological challenges right in the middle of the festival grounds.

Our team will be stationed in a fixed tent on the festival grounds every day between 18:00 and 01:00. We are ready to offer psychological emergency first aid. Please feel free to stop by if you have had a distressing experience and need someone to talk to away from the crowds and the noise. We also encourage everyone to approach members of our Dialogue Team if they witness any unwanted behavior at the festival.

The Safe & Sound initiative is not intended as a long-term treatment center but as an offer of help for acute psychological challenges. We have a skilled team of volunteers with the right professional backgrounds, ready to listen with open ears, minds, hearts and patience for the important conversations.

Let’s stand together behind a festival that focuses on safety and everyone’s well-being – and let’s always remember: It is completely okay not to be okay!

You can find us next to the first aid station in the festival entrance area (diagonally across from the Info Booth and the R.I.P. entrance) or approach us on the festival grounds – we are wearing light vests with “Safe & Sound” written on them.

Meet PsykInfo at COPENHELL in the daytime

When the music from the stage roars and everything feels heavy, PsykInfo’s psychiatric nurses will be present to bring light and create space for conversation. We are at COPENHELL to make a difference – with open ears, honest talks and a safe space where there is room for everything that might otherwise go unsaid. Here, we meet festival guests at eye level and offer everything from lemon cake and casual chats to psychiatric advice and psychological first aid.

From 12:00 to 17:30, we will be at the festival’s Safe & Sound tent. Here, our psychiatric nurses create a safe breathing space amidst the festival crowds, with room for closeness, advice on mental health issues and psychological first aid if required.

PsykInfo is a psychiatric information and counseling center under the Capital Region of Denmark. Our mission is to spread knowledge and break down prejudice about mental illness through counseling, education, and events – even in places where you least expect it.

Volt delivers mobile charging and WARROBE Lockers at this year’s COPENHELL – Read more about their services that make your life as a festival guest even easier.

MOBILE CHARGING
Avoid running out of power at COPENHELL, with a portable Volt Charger. You can now book your Volt Charging Service, allowing you to swap your Volt Charger once a day. By pre-booking your Volt Charger, you'll receive a 25% discount. The charging service can also be purchased at the festival.

At COPENHELL you won't have access to power. Instead, we recommend that you book a pocket-friendly portable Volt Charger. The charger has 6000 mAh, meaning enough power to charge your phone fully. Once your charger is empty, you can exchange your Volt Charger at the Volt container or on the campsite at one of the Volt trolleys for a fully charged one. The Volt Charger can be swapped once a day with our Volt Charging Service.

With a Volt Charging Service, you, therefore, won't have to worry about running out of power, whilst enjoying COPENHELL.

We charge a refundable deposit for renting a Volt Charger, and borrowing a charging cable. Both deposits will be refunded, once you return your Volt Charger and cable before the festival ends. If you already own a Volt Charger, you won’t have to pay the deposit.

If you want to bring your Volt Charger home, we will keep your deposit, and give you a free cable to recharge it at home.

WARROBE LOCKERS
Volt will once again bring their WARROBE Lockers to COPENHELL. You can now book your locker to secure safe storage at the festival. The amount of lockers available is limited, and they are selling fast, so we recommend booking your locker in advance.
You can either book a locker for the entire festival or a single day.

Locker dimensions: Height: 30cm, Width: 30cm, Depth: 50cm. (Just enough space for a regular backpack and jacket.)

All lockers are equipped with a padlock. The code you will be sent to your email shortly before the rental period begins. In that same email, you will also be sent your locker number. You can access your locker as many times as you like within the festival’s opening hours.

You can pre-book your Volt Charging Service and WARROBE Locker here: Shop Volt

CHILDREN ON THE FESTIVAL

Children accompanied by adults have always been very welcome at COPENHELL – and they still are. Special child tickets give children between 2 and 12 years access to the festival (children below the age of 2 enter for free). You can read more about them in the tickets section.

Children will get a normal festival wristband on, and they will also get a white paper wristband where their parent or guardian’s telephone number will be noted. COPENHELL chooses to assume that children’s parents and guardians know best how they cope with experiences at a wild festival site and that we don’t need to apply specific rules for children at the festival. However, we have the following recommendations:

  • We advise against children being present at the festival site after 20:00
  • We advise against bringing children into the Biergarten tent and the area around it
  • Please be aware of your surroundings, and move children away from e.g. wild moshpits or very intoxicated people
  • Remember hearing protectors for both small and big kids, and move away from the stage speakers if the audio is too powerful
  • Make sure that children can find the information booth in the middle of the festival site so they can check in here if they get separated from their adult
  • We recommend that young people between 13 and 18 years visit the festival together with either friends or guardians/parents.

SAFETY

COPENHELL is a free space where you can get away from your everyday life, throw yourself into chaotic moshpits in front of the stages or go nuts in our Biergarten party tent all the way until the festival site closes. 

We show our guests a lot of trust because we know that they do the same with us. This mutual respect is an important factor that makes COPENHELL one of the Denmark’s best music festivals. Please read our rules of conduct below – they help ensure that everyone will have a great festival experience!

BAGS

You may bring a small bag no bigger than the size of your back into the festival site. All bigger bags must be stored in one of Volt’s lockers outside the festival entrance – see more here. 

BOTTLES

You may bring an empty water bottle or canteen made of plastic (no metals allowed) into the festival site, which you can fill up at our water stations. Please see the festival map for their locations here.

ALCOHOL AND TOBACCO

You need to be 18 years old to buy alcohol at COPENHELL. Young people below the age of 18 may not be intoxicated or drink alcohol. Remember to bring your ID and be ready to show it upon request – also if you are 40 years old and have the face of a 14-year-old.

Young people below the age of 18 years will not be able to buy tobacco or e-cigarettes with our without nicotine.

The rules above apply to both the festival site and the camping area.

 

DRUGS AND GAS CANISTERS

You are not allowed to ingest, use or sell drugs and gas canisters at the festival site and the camping area. Take good care of yourself and the other festival guests, and make sure that no one puts anything into your beverages.

 

OWN FOOD AND DRINKS

You are not allowed to bring your own food or drinks into the festival site – but please do feel free to bring everything from homemade cookies to beer sixpacks into COPENHELL Camping.

 

UMBRELLAS, BANNERS AND FLAGS

You may not bring umbrellas into the festival site, as the block peoples’ view during concerts. Instead, you can bring your own rainwear or purchase waterproof ponchos at the festival if the thunder god gets angry (but everyone obviously knows that it never rains at COPENHELL!).

Please show consideration towards others when you use banners and flags – and remove them if people behind you are unable to see the stage.

 

FIREWORKS AND WEAPONS

Fireworks are not allowed at the festival. You may not bring any kinds of weapons either – including pepper spray – to COPENHELL, so please leave your two-handed sword and your flamethrower back home. You are, however, allowed to wear an ammunition belt as long as it does not contain live rounds.

You may wear vests and jackets with spikes and studs on – within reason. We reserve the right to confiscate clothing items that are deemed potentially dangerous to other festivalgoers (e.g. jackets with several centimeter long pointy spikes on the shoulders).

 

PETS

You may not bring any pets into the festival site and the camping area.

 

FURNITURE

Tables, chairs and other kinds of furniture are not allowed at the festival – please use our indoor and outdoor seating all over the festival site instead.

 

PHOTO, VIDEO AND AUDIO EQUIPMENT

You may bring a compact pocket camera, GoPro, telephones and tablets. 
You may not bring dystem cameras (all cameras with detachable optics), mirror reflex cameras, bigger video cameras and tri/monopods. You may not bring audio recorders or other recording equipment without a press accreditation. Furthermore, you are not allowed to bring and use selfie sticks at the festival site.  

 

CONDUCT

Take care of each other, and follow instructions from the safety staff.

We welcome everyone wearing impressive battle vests to COPENHELL – but please remember that gang-related back insignias or patches are strictly forbidden at both the festival site and in the camping area. 

You are not allowed to throw beverage mugs, balls or other objects.

No instances of violence, aggressive or threatening behaviour will be tolerated at the festival site or in the camping area.

Discrimination, sexism, racism, hateful speech and similar behaviour will not be tolerated at COPENHELL.

Unauthorised access to the festival site and the camping area is not allowed.

ANY VIOLATIONS OF THESE RULES OF CONDUCT MAY RESULT IN CONFISCATIONS, WARNINGS, SUSPENSIONS AND/OR POLICE REPORTS. IN CASE A PERSON BELOW THE AGE OF 18 YEARS VIOLATES THESE RULES OF CONDUCT, RELEVANT AUTHORITIES AND PARENTS MAY BE INFORMED, ASIDE FROM THE SANCTIONS MENTIONED ABOVE.

Professional crowd safety teams at concerts and on the festival sites will always be present to help everyone enjoy a safe and great festival. Please cooperate with them, as they are there for your safety. Metal fans are famous for taking great care of each other, but things get pretty wild in front of the stages. Therefore, it is even more important that everyone looks after each other – all the time! If you see someone fall, please help them up. If you see someone who is uncomfortable, help him or her out of the moshpit immediately.

SHOW CONSIDERATION AND USE YOUR COMMON SENSE – WE WISH EVERYONE A GREAT FESTIVAL!

COPENHELL distinguishes between two types of cameras: Compact cameras and system cameras.
All system cameras belong to the same category, no matter whether they are mirror reflex or mirrorless cameras: They are defined as modular systems, where optics, grip and other camera elements can be switched out.
Compact cameras are defined as one single system without detachable optics, without extra flash and without extra battery grip: A camera that you can bring in your pocket and quickly pull out and shoot a photo with.
You may bring this to COPENHELL:
A compact pocket camera, GoPro, telephones and tablets. 
You may not bring this to COPENHELL:
System cameras (all cameras with detachable optics), mirror reflex cameras, bigger video cameras and tri/monopods. You may not bring audio recorders or other recording equipment without a press accreditation. Furthermore, you are not allowed to bring and use selfie sticks at the festival site.  
 

AVOID FALSE TICKETS

You should always purchase your COPENHELL tickets through our official vendor – www.ticketmaster.dk – www.ticketmaster.dk. This way, you can rest assured that your tickets are valid and that you purchase them for the correct price.

Unfortunately, ticket sharks attempt to scam people into buying void tickets at excess prices every year. You should there be keenly aware of who is selling the ticket that you are about to purchase, and in particular avoid Viagogo and similar sellers.

Note that sellers of false tickets often create Facebook events that look exactly like the official ones in order to scam people into buying tickets from them. You should always look very closely before you purchase and verify that you are indeed buying your ticket from Ticketmaster.

You can also purchase tickets from other people. In case you do this, you should note that neither COPENHELL nor Ticketmaster can be held liable for your tickets’ validity (nothing prevents a person from selling the same ticket to more people, for instance).

If you would like to make sure that tickets purchased from private individuals are valid, you can use Ticketmaster’s Fan Guarantee, which guarantees you valid tickets as well as the right of cancellation. We recommend that both sellers and buyers use this service, which lets them transfer tickets safely for a small administration fee.

PACKAGING AND DEPOSIT

For environmental reasons, COPENHELL uses a deposit system in order to ensure that as much packaging as possible is collected, sorted and recycled. Around 2.000.000 units of packaging are used at COPENHELL every year, so there is a significant need to ensure that these units don’t end up in an incinerator, but are reused in the best way possible.

COPENHELL’s deposit system works as follows – special rules for volunteers and stallholders are described in our staff handbook:

A deposit of 5 DKK is added to the price for all packaging of drinks that is not already ABC-labeled. This goes for draft beer cups, soda cups, cocktail cups, shot tubes, plastic shot cups, coffee cups and undamaged beer carriers

This also goes for wine glasses, wine bottles and other glass bottles that are only sold in special areas – in these cases, the packaging must be returned at the stall where it was purchased.

In case of normal ABC labeling, you pay the normal deposit.

All drink packaging purchased at the COPENHELL festival site can be returned at the bars and exchanged for new products 1-1 based on the deposit paid to begin with. Please note that money will not be paid out for any surplus packaging when a new purchase is made.

Alternatively, you can redeem 2 DKK per deposit unit in our return stall in the festival’s entrance area.

Due to service flow in both the bars and the deposit stall, you can redeem no more than 15 units at a time.

All staff in both bars and the return stall will be instructed thoroughly in these rules. Please also note that this year, there will not be a Cash Card stall at the festival site. This means that you can no longer use cash at COPENHELL – also not in connection with deposit units.

FESTIVAL SAFETY

COPENHELL has always been a secure festival – and will be so in the future as well. COPENHELL is a free space where you can get away from your everyday life, let loose and go crazy, no matter if you want to humiliate old car wrecks in “Smadreland”, throw yourself into chaotic moshpits in front of the stages or go nuts in our Biergarten party tent all the way until the festival site closes. 

We show our guests a lot of trust because we know that they do the same with us. This mutual respect is an important factor that makes COPENHELL one of the Denmark’s best music festivals. Please read our rules of conduct below – they help ensure that everyone will have a great festival experience!

                                               

ALCOHOL AND TOBACCO

You need to be 18 years old to buy alcohol at COPENHELL. Young people below the age of 18 may not be intoxicated or drink alcohol. Remember to bring your ID and be ready to show it upon request – also if you are 40 years old and have the face of a 14-year-old.

Young people below the age of 18 years will not be able to buy tobacco or e-cigarettes with our without nicotine.

The rules above apply to both the festival site and the camping area.

 

DRUGS AND GAS CANISTERS

You are not allowed to ingest, use or sell drugs and gas canisters at the festival site and the camping area.

 

OWN FOOD AND DRINKS

You are not allowed to bring your own food or drinks into the festival site – but please do feel free to bring everything from homemade cookies to beer sixpacks into COPENHELL Camping.

 

UMBRELLAS, BANNERS AND FLAGS

You may not bring umbrellas into the festival site, as the block peoples’ view during concerts. Instead, you can bring your own rainwear or purchase waterproof ponchos at the festival if the thunder god gets angry (but everyone obviously knows that it never rains at COPENHELL!).

Please show consideration towards others when you use banners and flags – and remove them if people behind you are unable to see the stage.

 

FIREWORKS AND WEAPONS

Fireworks are not allowed at the festival. You may not bring any kinds of weapons either – including pepper spray – to COPENHELL, so please leave your two-handed sword and your flamethrower back home. You are, however, allowed to wear an ammunition belt as long as it does not contain live rounds.

You may wear vests and jackets with spikes and studs on – within reason. We reserve the right to confiscate clothing items that are deemed potentially dangerous to other festivalgoers (e.g. jackets with several centimeter long pointy spikes on the shoulders).

 

PETS

You may not bring any pets into the festival site and the camping area.

 

FURNITURE

Tables, chairs and other kinds of furniture are not allowed at the festival – please use our indoor and outdoor seating all over the festival site instead.

 

PHOTO, VIDEO AND AUDIO EQUIPMENT

You are allowed to bring compact cameras with detachable lenses, GoPro video cameras or similar as well as phones and tablets into the festival site. You may not bring DSLR cameras, larger video cameras, tripods and monopods, audio recorders and other kinds of recording equipment if you are not accredited as press.

You are not allowed to bring or use selfie sticks..

 

CONDUCT

Take care of each other, and follow instructions from the safety staff.

We welcome everyone wearing impressive battle vests to COPENHELL – but please remember that gang-related back insignias or patches are strictly forbidden at both the festival site and in the camping area. 

You are not allowed to throw beverage mugs, balls or other objects.

No instances of violence, aggressive or threatening behaviour will be tolerated at the festival site or in the camping area.

Discrimination, sexism, racism, hateful speech and similar behaviour will not be tolerated at COPENHELL.

Unauthorised access to the festival site and the camping area is not allowed.

ANY VIOLATIONS OF THESE RULES OF CONDUCT MAY RESULT IN CONFISCATIONS, WARNINGS, SUSPENSIONS AND/OR POLICE REPORTS. IN CASE A PERSON BELOW THE AGE OF 18 YEARS VIOLATES THESE RULES OF CONDUCT, RELEVANT AUTHORITIES AND PARENTS MAY BE INFORMED, ASIDE FROM THE SANCTIONS MENTIONED ABOVE.

Professional crowd safety teams at concerts and on the festival sites will always be present to help everyone enjoy a safe and great festival. Please cooperate with them, as they are there for your safety. Metal fans are famous for taking great care of each other, but things get pretty wild in front of the stages. Therefore, it is even more important that everyone looks after each other – all the time! If you see someone fall, please help them up. If you see someone who is uncomfortable, help him or her out of the moshpit immediately.

SHOW CONSIDERATION AND USE YOUR COMMON SENSE – WE WISH EVERYONE A GREAT FESTIVAL!

You will encounter our video and camera photographers throughout the COPENHELL festival grounds, capturing official photos and videos for the festival. As a result, you may appear in images or videos that showcase the atmosphere of the event.

From time to time, we may also use photos and videos from the festival for various types of marketing. If you are the main focus in any of these materials, COPENHELL will always ask for your permission before using them for commercial purposes. Alternatively, you may appear in pictures and videos alongside other happy festivalgoers and in situations where it hasn’t been possible for us to obtain consent beforehand.

If, at any point, you feel that a photo or video of you is being used in a way you’re not comfortable with, you can always contact us at info@copenhell.dk to request its removal.